Shipping Policy
Thank you for shopping with Smalls. We aim to provide a simple and reliable delivery experience for customers across Bangladesh.
LAST UPDATED: SEPTEMBER 2026Nationwide Delivery
Smalls delivers to available locations throughout Bangladesh, subject to courier service coverage.
When will my order arrive?
Delivery Time Considerations
Delivery may occasionally be affected by public holidays, severe weather, courier disruptions, strikes, unusually high order volumes, promotional campaigns or other circumstances outside our reasonable control.
Certain remote locations may require additional delivery time depending on courier availability.
Order Processing & Confirmation
After an order is placed, Smalls may contact the customer using the provided phone number to confirm the order or verify necessary delivery information.
Please provide an active phone number and complete delivery address when placing an order.
Orders containing incorrect, incomplete or unverifiable information may experience delays.
Delivery Charges
Applicable delivery charges will be displayed during checkout or communicated during the order confirmation process.
Delivery charges may vary depending on location, courier service, order type or promotional offer.
Incorrect or Incomplete Delivery Information
Customers are responsible for providing accurate:
- Recipient name
- Active phone number
- Complete delivery address
- Area and district
- Other information reasonably necessary for delivery
If an order needs to be shipped again because of incorrect customer-provided information, refusal to receive an otherwise conforming order or an unsuccessful delivery attempt attributable to the customer, additional delivery charges may apply where permitted.
Receiving Your Order
Please check your order as soon as reasonably possible after receiving it.
If you receive a wrong, damaged, defective or incomplete product, please contact Smalls within 2 days of receiving the order.
Where relevant, please keep the original packaging and provide clear photographs or video showing the issue.
Exchange Requests
Eligible exchange requests must be submitted within 3 days of receiving the order and are subject to our Return & Exchange Policy.
Because Smalls sells lingerie, innerwear and other hygiene-sensitive products, certain exchange restrictions may apply for health and hygiene reasons.
Has Your Order Been Delayed?
If your order has not arrived within the estimated delivery timeframe, please contact Customer Support with your order number and the phone number used to place the order.
Contact Smalls
Our support team is available to assist with delivery and order-related questions.
Bashabo, Dhaka-1214
Bangladesh